Frequently Asked Questions

Everything you need to know about shopping with Turquoise & Co.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items are final sale and cannot be returned.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate pieces from various designers, we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

Turquoise & Co. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your materials ethically sourced?

Sustainability is at our core. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, durable materials designed to last for seasons to come.

Can I modify or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.